Baribeau to Speak at Conference of Consulting Actuaries’ Annual Meeting
Annmarie Geddes Baribeau, president of Insurance Communicators, LLC, will be speaking at the Conference of Consulting Actuaries’ Annual Meeting on Monday, October 25. She will be a panelist during the discussion “Client Concerns re: Marijuana Legalization.” The discussion will be moderated by Margaret Tiller Sherwood, president of Tilller Consulting Group, Inc. Joshua Carden, partner with […]
Q & A: Insurance Information Institute’s Robert P. Hartwig
Robert P. Hartwig, president and CEO of the Insurance Information Institute (III), has been one of my most valued sources for facts and opinions about this often misunderstood industry. Hartwig is leaving in August to become a faculty member and co-director of the University of South Carolina’s Moore School of Risk and Uncertainty Management Center. […]
Why Cleveland Needed Cavs’ Victory
To deeply appreciate the Cleveland Cavaliers championship victory, you had to grow up in Cleveland. This is not just about basketball. It is about growing up in a city that since I was born, has taken too many negative hits. The Cleveland of my youth in the 1970s and early 1980s was the nation’s […]
Lovin’ My Kirby Vacuum
After stripping the Yuletide adornment from my old Christmas tree, I dragged it to the curb, knowing the job was not yet done. Faced with layers of pine needles scattered about, I considered using my husband’s beloved Dyson. The vacuum repair guy swears it is the best Dyson model ever made. The miniature wind tunnel […]
Waiting for My New Rolodex
After spending several days awaiting my new Rolodex, Staples just informed me that I need to wait a little bit longer. Why on earth am I buying a new Rolodex when office software makes our lives more efficient? Because having a Rolodex works better for me. Yes, it’s true. I had two Rolodexes but was […]
Work is Risky, Even at the Navy Yard
On the one-year anniversary of the Navy Yard shooting, my thoughts and prayers are with the victims and their families. My husband worked in the building where the shootings occurred, but that day, he was on the way there when he stopped to help the first victim. Written last year, this post offers a personal […]
Remembering Our Ancestral Veterans
When I was a child growing up in Euclid, Ohio, I heard a lot about World War II. I remember when a WWII tank was installed in front of the public library. As children, we climbed up the cool metal rungs and looked inside the tank. It was way cool! The violence that soldiers in […]
Is Freedom of the Press at Risk?
The Federal Communications Commission plans to visit news organizations to find unfair bias in news reporting. This upsets every journalistic inclination I possess. If you have as much trouble believing this as I did, then check out the article, The FCC Wades Into the Newsroom. Published in the Wall Street Journal, it is written by […]
To Build Credibility, Stop the Nonsense
Don’t you just love it when the basics of effective business practices win out over marketing ploys? One basic is credibility. Every company needs it to build trust with potential and current clients, but few do a great job achieving it. To me, credibility is saying what you mean and meaning what you say. For […]
Social Media Trumps Dell’s Poor Customer Service
Executives who focus on social media’s marketing advantages without being prepared for customer feedback should take heed from my customer experience with Dell. Last May, I had yet another frustrating experience with Dell. When I told a Dell customer service manager I was going to post a blog about my poor experience, he told me […]
