The Difference Between Customer Service and Customer Experience
What’s the difference between customer service and customer experience for personal lines insurers? I tackle that question in a blog for one of my clients, the award-winning SPLICE Software. The fact-based blog includes research that demonstrates why customer service and customer experience is different — and why it matters. I hope you will check […]
New Developments in Cyber Insurance Address Growing Needs
Before the WannaCry worm began disrupting institutions all over the world last week, cyber insurers have been preparing for the rise in ransomware. This is among new developments in cyber insurance. Insurers are also focusing on other cyber challenges, such as increasing risk from the connectivity of the Internet of things. As I point out […]
Dr. Thomas Parry, Integrated Benefits Visionary, Retires
Dr. Thomas Parry, integrated benefits visionary and president of the Integrated Benefits Institute (IBI), will be retiring on April 1. IBI’s new president will be Chris McSwain. I got to know Tom in 1995 when he and Bill Molmen left the California Workers Compensation Institute (a forerunner to the Workers’ Compensation Research Institute) to start IBI. As a national, full-time workers’ compensation reporter, I […]
Trump Calls Dodd-Frank Act a Disaster
President Donald J. Trump called the Dodd-Frank Act a disaster, according to an article published at cnn.com yesterday. He pledges to take on the negative consequences of the act. Last week I predicted that Trump would take on the Dodd-Frank Act and Trump’s statement provides confirmation. My views differed from other experts who predicted last […]
Will Trump Help Eliminate The Dodd-Frank Act’s Insurance Provisions?
Changing the Affordable Care Act is a top priority for President Donald J. Trump. Lobbyists that represent property-casualty insurance companies are hopeful he also will help eliminate The Dodd-Frank Act’s provisions affecting their industry. In a recently released video, the Property Casualty Insurers Association of America (PCI) President David Sampson discusses its legislative goals for […]
Adopting Predictive Models New to Property-Casualty Insurance
Actuaries are finding predictive models new to property-casualty insurance and discovering new applications for traditional analytics such as Generalized Linear Models (GLMs). According to my recently published Actuarial Review article, Predictive Modeling: Actuaries Blaze New Analytical Frontiers, these fresh analytical approaches offer great potential for improving the efficiency and profitability for property-casualty insurance companies. The article is part […]
Data Gold Boosts Property-Casualty Predictive Modeling Potential
Thanks to the growth of available information, actuaries are on a quest for data gold to boost property-casualty predictive modeling potential. My Actuarial Review article, Predictive Modeling: The Quest for Data Gold, explains how data is presenting greater potential and challenges for actuaries. To find data gold, they must shift through available data — whether it is buried in text or from […]
Personal Auto Pricing Since Great Recession
Many changes have taken place since the Great Recession, forever altering the personal automobile insurance pricing cycle. My latest Actuarial Review article, which is already attracting positive feedback, takes an in-depth look into what has affected personal auto insurance premiums since 2008. The article, called, “The New Cycle of Pricing Personal Auto” covers several pertinent factors […]
Facing the Insurance Quality Content Dilemma – Part 2
Quality insurance content is the foundation for reaching potential markets. Last week, I wrote about the choice insurance marketing and communications executives often face when looking for public relations and marketing services. They can either rely on insurance subject matter experts who are not effective communicators or public relations and marketing firms that do not […]
Facing the Insurance Quality Content Dilemma (Part 1)
Effective insurance marketing and public relations efforts, including inbound marketing and search engine optimization depends on hiring professionals who understand insurance and can clearly reach the audience.
