Communications/Marketing, Insurance Communications/Marketing

Deploying the First Notice of Loss as a Customer Experience Opportunity

The First Notice of Loss is a critical customer experience opportunity.

The First Notice of Loss is more than a critical part of the claims process. It’s an opportunity to improve customer experience. I explain why in a blog I wrote for one of my clients, the award-winning SPLICE Software. The blog demonstrates why the First Notice of Loss gives insurance companies the chance to begin effective communication, which is a critical part of building positive customer experiences. I hope you will check it out!

Annmarie Geddes Baribeau

President of Insurance Communicators, LLC, Annmarie believes that writing about insurance is fun and interesting! That might explain why she's been at it for more than 30 years.